You replied STOP at some point
Texting STOP to any Towhub message opts your number out. Reply START to the same number to opt back in, then reload the tracking page — or use the link in your email if you gave one.
The number was typed wrong
The request form shows the number we'll text. If it's wrong, the texts went to someone else's phone. Request again with the right number; the tracking page is also on your account if you have one.
Carrier filtering
Some carriers hold messages from short codes or new numbers for a few minutes, occasionally longer. The tracking link itself never expires, so if a text is late, the page still works once you have it. Business phone systems and Google Voice numbers sometimes drop texts entirely — use a mobile number.
You need the link and don't have the text
- Signed in? It's on My tows.
- Ordered through a business? They have the link on their dashboard.
- Otherwise, email support@towhub.co with the phone number on the request and roughly when you booked; we'll send the link to that number.
What we text, and what we don't
Only messages about your request and job: quotes ready, accepted, on the way, arrived, done, receipt, and dispute outcomes. No marketing. See the Text Messaging Terms.