Help — Towhub

Getting a tow

Requesting, choosing a company, tracking the truck, paying.

How Towhub worksFrom typing an address to a receipt, in about three taps.
Getting quotesWhat goes into a price, why the list is ordered the way it is, and scheduling for later.
Tracking your towThe live map, your driver, the ETA, and the texts you'll get.
Messaging the companyGate codes, where the car is, how far out the truck is — one conversation with the dispatcher and driver, on the tracking page and by text.
Paying and receiptsThe hold, when it's charged, tips, and getting your receipt as a PDF.
Add-ons on sceneWinching, dollies, a changed destination — nothing is charged without your OK.
Cancelling a towFree until the truck is on its way; what a late cancellation costs and why.
Something went wrongDamage, overcharges, no-shows: how to report it and what happens next.
Your accountSaved vehicles and places, requesting again, your history — and why you don't need one.
Two-step verificationAn authenticator code on top of your password; who needs it; what to do if you lose your phone.

Running a tow company on Towhub

Getting jobs, dispatching, crew, trucks, money.

Setting up and going liveCreate your company in a minute, work through the checklist, press Go live — and what we verify.
Your first job, start to finishThe offer, accepting, assigning, the drive, extras, completion and payout — what to expect the first time a customer picks you.
Inbox: customer messagesOne thread per job, shared by dispatch and the driver; quick replies; what the customer gets; who sees it.
Requiring two-step verificationMake every member use an authenticator; what to do when someone loses their phone.
PricingHook-up, per mile, minimums, after-hours, published add-ons, and what the customer sees.
The dispatch boardOffers, accepting and declining, assigning drivers and trucks, alerts, reliability strikes.
Phone jobs and your booking linkRun your own customers through Towhub at 4% — card, tracking link, receipt.
Crew, schedule and timecardsInviting people, roles, shifts, clock in/out, overtime rules, payroll export.
Trucks, inspections and maintenanceYour fleet, daily walk-arounds, defects that park a truck, service due by miles or date.
Impound and storageCheck-in, the storage clock, notices, signed release, storage receipts.
Customers and business accountsYour customer directory, CSV import, statements, and negotiated rates for shops that prefer you.
Money: fees, payouts, exportsThe 12% take, Stripe payouts, receipts, tax, and the QuickBooks/Xero files.
When a customer disputes a jobWhat you see, how to respond, how Towhub decides, and what a refund does to your payout.
The paper trailActivity log, job sheets, photos and signatures, exports — the record on every job.

Driving

The phone screen for the person in the truck.

Your first shiftJoining the crew, installing the app, clocking in, going online.
Working a jobStatus taps, navigation, calling the customer, photos and signatures, proposing an add-on.
Messaging the customerQuick replies from the job card; what to keep to the buttons; it's part of the record.
When there's no signalWhat keeps working in a dead zone, what waits, and what to do about statuses.
Vehicle inspectionsThe pre-trip walk-around, what parks the truck, and post-trip notes.

Body shops, dealers and fleets

Ordering tows for your customers and your lot, on invoice.

Business accountsSetting up, requesting on a customer's behalf, invoice terms, who on your team can order.
Preferred providersPut the companies you already trust first — or make them the only ones asked — and get negotiated rates.
Placing an orderOne vehicle or twenty: references, pasting VINs, owner texts, choosing a company.
Invoices and statementsMonthly statements, the Billing page, CSV downloads, VIN history, receipts per vehicle.

Something's not working

The fixes for the things that go wrong most, before you write to us.

"Location denied" or the map can't find meTurning location back on in Safari, Chrome and the installed app; what to do when GPS is off.
My address isn't in the listHighway shoulders, mile markers, parking garages and new construction — how to pin a spot the search doesn't know.
No quotes, or quotes disappearedWhy a request can come back empty, why quotes expire, and what refresh does.
The tracking page isn't updatingWhat 'not sharing location yet' means, when the truck appears, and the one-tap fix.
I'm not getting the textsSTOP, carrier filtering, wrong number, and how to get the tracking link anyway.
Card declined or charge looks wrongHolds vs charges, the $1 check, a hold that didn't release, two charges on one job.
Can't find or open my receiptWhere receipts live for guests and accounts, the PDF, and asking for a copy.
Can't sign inWrong email, magic links, invites that say they're invalid, guest history that seems gone.
Driver app: online, GPS, notifications, installGoing online does nothing, position not updating, no push, add-to-home-screen greyed out.
Dispatch: not getting offers, alerts silent, can't acceptThe approval gate, expired licensing, Accepting jobs, strikes, browser notification permission.
Photos won't uploadSize limits, HEIC on iPhone, no signal, and the outbox that sends them later.

Didn't find it? or support@towhub.co — include your job number if it's about a tow. Legal documents are under Legal.