Help · Running a tow company on Towhub

Pricing

Hook-up, per mile, minimums, after-hours, published add-ons, and what the customer sees.

One rule per vehicle type

On Pricing you set, for each vehicle type you tow: hook-up fee, per-mile rate, minimum charge, miles included, and an optional after-hours multiplier with the window it applies in. The live preview shows what a 12-mile SUV tow at 2am would cost the customer and net you — check it before you save.

Changes apply to new quotes only; quotes already out keep the price the customer saw.

What the customer sees

The full itemization: your hook-up, mileage × rate, after-hours, sales tax, total. Towhub's fee comes out of your side and is never added on top — the customer sees one price; you see your net on every quote and every job.

Published add-ons

Add the extras your drivers actually need — winch-out, dollies, lockout, wait time, changed destination — with a price for each. Customers see this list on every quote as if conditions change on scene, and drivers propose from it with a tap. Anything a driver proposes that isn't on the list is flagged to the customer as unpublished and gets declined more. Publishing is what makes an on-scene charge feel fair instead of like a surprise.

Roadside services

Jump starts, lockouts and flat tires are flat-priced under Services, with their own after-hours multiplier. Turn off the ones you don't do.

Cancellation fee

Under Pricing, set your dispatch fee — what a customer pays if they cancel after your driver is en route (default $45). On scene, the cancellation charge is your hook-up fee. Both are collected from the customer's hold and paid out like a job. You never charge a customer when you cancel.

Business rate cards

A body shop or dealer that adds you as a preferred provider can be given a negotiated rate per vehicle type on Business accounts. It replaces your public rule on their requests only. See Customers and business accounts.